5* Service Philosophy SUPPORT SPEED SERVICE SOLUTION SUCCESS
“Think like a customer” (Paul Gillin)
We will not leave you in the lurch!
With us, you not only have a reliable supplier but also a long-standing partner on your side. Our service does not end with the acceptance of the machines and tools, but goes far beyond.
Find out more about our 5* philosophy:
Man and machine on the same level! Extruded knowledge is not an option. extrunet offers targeted training so that the high quality and innovation potential of our extrusion lines can be fully exploited.
Support – eMail
Our specialists respond!
From now on we are for you daily (also on holidays) from
Monday to Friday from 07.30 am to 6.00 pm o’clock reachable.
Support Hotline: +43 570 580 580
With the extrunet Service Hotline you can report complaints and repair orders quickly and easily to us. Please leave your name and telephone number for quick processing.
Our competent service staff will also be happy to assist you on site via remote access, if installed by the customer.
Speed via Remote maintenance
Direct help is often the fastest help
extrunet offers the possibility of remote maintenance for all its machines. After approval by the customer, our technicians are directly connected to the machine.
- Quick help with control problems
- Can help diagnose mechanical problems
- Software update options
- retrofittable
Service
We won’t let you down!
extrunet’s service and support line offers comprehensive services in the field of extrusion machine technology.
- maintenance and service of existing extrusion lines.
- assembly and commissioning. Experienced service technicians with flexible working hours guarantee a professional implementation of this work.
- We will be pleased to provide you with your personal spare parts list with a variety of extrusion parts and suitable components.
- In addition, we offer supporting consulting services.
Solutions
for modern, sustainable extrusion technology
The extrusion changes. extrunet not only keeps up with the times, but also shapes the future with trends and new developments.
- We offer basic mechanical and electrical overhauls of existing lines.
- Our portfolio includes conversion, modernisation and/or digitalisation to adapt extrusion lines to changing market requirements and processes.
- You can also find out more under digital features
Success Know-How I Trainings
Man and machine on an equal level!
extrunet offers you or your staff targeted training on the modules: Windows, material, quality assurance, line, tools.
In the long run, you will not only save time and money but also gain:
- higher productivity
- Careful handling of the means of production
- Higher expertise among staff
These workshop modules are based on many years of know-how of our extrusion professionals and are carried out theoretically and practically on extrunet extrusion lines, either at extrunet, or on request at your premises.