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Support.

Our Specialists Reply to Your Requests

We are available daily (including holidays) from

Monday to Friday from 07:30 AM to 06:00 PM available.

On our extrunet Service Hotline, you can quickly and easily report complaints and repair requests. For fast processing, please provide us with your name and phone number.

Our competent service staff is also available to assist you online via Remote Access, provided it is installed on your side.

Phone: +43 570 580 2
Support Hotline: +43 570 580 580
E-Mail: support@extrunet.com

for possible inquiries
extrunet Serial number of the affected product. This 4-digit number is located on the machine's nameplate and begins with EXT _ _ _ _
Describe the problem in as much detail as possible
What steps have been taken/checked to resolve the problem?
Please enter the error ID from the alarm list or the drive page
Current software version of the affected product. In the case of software errors, you should also query the system dump files from the display to obtain further information about the error. These dump files contain memory information at the time of the error and can be helpful for troubleshooting.
Please feel free to provide us with screenshots or other helpful files